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Shipping and Returns – jamochajava

Shipping and Returns


SHIPPING

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Our JamochaJava coffees are roasted to order just for you. This way you receive the freshest roasted coffee available on the market today. When ordering any of our premium coffees, you can expect your package to be shipped within 48 hours. There may be a 24 hour delay around the holidays as this is our busy time of year.

Many JamochaJava products are prepared and shipped by a co-packer. Items may be shipped separately and from different locations depending on your order. We strive to get all orders out within 48 hours and all orders through co-packers are monitored throughout the fulfillment process.

All orders are shipped to the "Ship To" address on your order. JamochaJava will not replace or refund orders that are lost or shipped to the wrong address unless it can be determined that the error was ours or that of a co-packer.

Buyer is responsible for all shipping charges and handling fees. International shipments may incur an elevated shipping charge. Please be sure you agree BEFORE placing your order.

You may check the status of any order using our self help tools at http://jamochajava.com or contacting us at orders@jamochajava.com

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RETURNS

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Taste is subjective. We cannot offer refunds or receive returns on food items that were shipped according to your order. In cases where you receive an incorrect item, replacements may be shipped at no cost to you or store credit offered.

On all items NOT a food product, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jamochajava.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %> and send your item to: 7114 N. CR 1294, Midland, TX, 79707, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 7114 N. CR 1294, Midland, TX, 79707, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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